The Studio Coordinator, as part of the Operations team, is the primary point of communications for the school and must be focused on exceptional customer service at all times. This positions combines reception duties, facility maintenance, studio and classroom equipment setup, and safety responsibilities. It is vital that you feel comfortable in all of the roles outlined below. Icon Collective is looking for a dynamic, passionate, and motivated person to fill this role. Reports to/under the direction of the Office Manager.
Starting Rate: $15/hr
Hours: Part time consisting of two days of work a week with possible nights, Fridays & Saturdays with occasional department meetings and events off of regularly scheduled hours.
Organizing/cleaning facilities, equipment, cables, etc.
Maintaining firm understanding of systems, facilities and audio equipment
AV set up/breakdown
Studio setup and instructor requests
Troubleshooting and tech support
Booking studio time
Scheduling maintenance and repairs
Artist, guest, and student hospitality
Maintaining Icon’s five-star standard for hospitality and appearance.
Making coffee/tea, doing dishes, maintaining the kitchen, taking out trash, etc.
Telephone operations (answering, transferring, message services)
Printing and monitoring of student ID badges
Scheduling and maintaining regular services
Inventory, ordering systems, purchasing, merch sales and pricing
Enforcing school policies as directed and reporting infractions/incidents
Project coordination and task management
Juggling multiple deadlines, priorities, requests
Coordinating across departments, collaborating within department, progress updates
Assisting with campus events (day shift on a Sunday required every 3 months)
Other tasks and projects as assigned
Walk students and staff to and from the building to their vehicles where appropriate.
Monitor all traffic inside and outside of the facilities.
Perform regular security checks, at night in alleyways, and around the exterior/interior of Icon Collective properties in which you will enforce policies as needed and/or address any security concerns.
Maintain a friendly relationship with surrounding businesses and neighbors as necessary.
Writing incident reports as necessary.
An upbeat, charismatic personality is required, as are the following traits:
Excellent interpersonal and customer service/hospitality skills
Effective written and verbal communication abilities
Excellent open-communicator, question-asker, and critical thinker
Fine with getting hands dirty with maintenance work, taking out the trash, etc.
Enjoys helping others
Detail-oriented, organized, multitasker, top-notch prioritizer, and logistical
Receives/gives direction and feedback well
Self-starter, passionate, open-minded, fast-learner, and motivated
Reliable and doesn’t require micromanaging
Must be comfortable using project management software/systems versus pen/paper methods
The ideal person will bring the following credentials and experience:
Experience in customer service or hospitality
Demonstrate well-rounded music production, recording studio and A/V technical knowledge
Competent in Ableton Live and Logic Pro
Competent with MS Office, Google Suite and Apple OS
Experience performing handiwork or managing facilities
Excellent professional references
A Bachelor's Degree preferred
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to climb stairs and ladders. Lifting up to 50 lbs. unassisted may be required.
Microsoft Office: 1 year (Preferred)
Project Management Software: 1 year (Preferred)
Google Suite: 1 year (Preferred)
Mac OS: 1 year (Preferred)
Hospitality: 1 year (Preferred)