LaneOne Operations - The Team:
The LaneOne Operations team is responsible for creating and executing unique LaneOne experiences for each event. We’re a small team of dedicated professionals that strive to deliver seamless & enjoyable experiences; not only for our customers but also for our venue partners & LaneOne team members as well.
The LaneOne Operations team works directly with venue teams to build unique premium experiences in every city. Each experience requires impeccable attention to detail; every touchpoint must be considered to deliver an intuitive and memorable product experience.
With a technology-focused approach, the LaneOne Operations team is also responsible for communicating the elements of each experience to LaneOne teams, including the Ambassador, Marketing, Finance, Design, and Tour Operations teams. Effective communication, advanced tools, and sound processes are of utmost importance.
LaneOne Operations Manager - The Role:
The ideal candidate for this role has the passion, ability, and track record of effectively managing and communicating complex projects with lots of moving parts across teams. We’re looking for a pragmatic, self-starter, who is comfortable working autonomously and making decisions equipped with the appropriate data.
We're seeking to incorporate career-focused individuals who are willing and able to work on a flexible full-time schedule, including during show nights & weekends.
An aptitude for technology and experience working directly with software and automated processes is strongly preferred.
The ideal Operations Manager will strive to create & deliver unforgettable experiences, demonstrate exemplary attention to detail and communication skills, and have a desire for growth and opportunity in a rapidly developing small-team work environment.
Initiate and maintain strong venue partner relationships
Drive venue conversations to secure ticket inventory & venue experiential elements
Build & maintain LaneOne experiences for sale on LaneOne.com using LaneOne’s proprietary backend software
Delegate and oversee day-to-day venue partner conversations
Communicate experience details across LaneOne teams using software tools (Airtable, Google Sheets, Excel, Trello, and in-house proprietary software)
Cover real-time needs of venue teams before, during, and after the event
Cover real-time needs of LaneOne teams before, during, and after the event
Reconcile & settle all ticketing fees associated with each event
Reconcile & settle all experiential elements for each event
Assist in crafting & delivering messages to fans for show updates & important details
Define, create, optimize, and implement internal process and policies
Respectful and fun work environment
A high degree of autonomy and flexibility
Comprehensive healthcare and lifestyle benefits (Medical, Dental, Vision, FSA, Commuter, Dependent Care)
Bachelor's degree or equivalent
3+ years of progressive work experience in operations or similar roles
Excellent written and oral communication skills, with impeccable attention to detail
Data-driven, with strong analytical and quantitative skills
Dependable and punctual with time management skills
Relentless prioritization skills
Flexible schedule, including coverage on nights and weekends during events
Receptive to feedback and mentoring, with a passion for personal and professional development
High level of comfort and familiarity with mobile apps (iPhone and/or Android)
Comfortable in a fast-paced environment, subject to rapid change and uncertainty
Ability to travel for on-site execution, sometimes on short notice
Experience managing or leading teams or projects
Bonus points for experience with Airtable or ticketing systems
LaneOne is a premium experiences company, offering fans access to some of the best seats in the house; to the best acts in the world; at the finest venues across the globe. LaneOne partners directly with artists, promoters, and venues to get exclusive access to official tickets.
Since LaneOne's launch in January 2018 our small team has managed to successfully integrate with over 80 arenas & stadiums across North America & Europe, selling front row tickets to legendary acts at the Forum, Madison Square Garden, and Wembley Stadium.
In less than a year, LaneOne has delivered premium experiences for some of 2018’s most popular tours, including the Eagles North American tour, the Fleetwood Mac North American & European tours, Harry Styles Live On Tour, Travis Scott’s ASTROWORLD Tour, and Gwen Stefani’s Las Vegas Residency.
Every LaneOne experience begins with great seats, and comes with a mix of premium benefits including parking or Uber credit, a preferred entrance to skip the crowds, private lounge access, food & beverage options, as well as dedicated real-time personal Ambassadors via in-app chat to help make the night the best it can be for any needs our fans might have before, during, and after the show.